Resident Feedback

“Just a quick note to say that there has been some carriage-way resurfacing on my street today. The whole process seems very well organised. We had a letter a couple of weeks ago, as well as on street signs notifying of works and the date on which they would take place. The works went ahead today as scheduled – lots of resources seemed to be deployed, which has meant the work has been completed quickly and with very little disruption. Thanks to you and your colleagues (and the contractors) for this work. From a resident perspective, it all looks very professional.”

Resident, Enfield

“Just wanted to say how pleased we were with the customer service from your team on recent pavement works on Severn Drive. A professional, friendly and polite team kept us informed to help us with access to the property and even after minor damage to our drive gully knocked to let us know and put it right. Now the pavement is as good as new and looks great. Thank you”.

Resident, Severn Drive, Upminster

 “Thank you to your team who are currently working on Lower Marine Parade, Harwich. They have been polite, considerate and helpful throughout their time in the area.”

Resident, Harwich, Essex

“A big thank you for the team who are resurfacing Olive Road this week, horrendously hot out there and they are so pleasant and hard-working, the tar is being rolled at the moment, so I think they are ahead of schedule. The team are amazing, I took them out some water as a thank you. Please relay my thanks to the team, congratulations on a great job to everyone.”

Resident, Brent

“I would like to thank you all on behalf of Brownlow Road for resolving our problems with the road condition and subsequent vibration. We all watched last night as the crews that arrived to undertake the works carried out the resurfacing with such professional and military efficiency. Special thanks to the JCB driver who was a master of his machine and zoomed around with amazing horsemanship skills. Today we have the pleasure of adapting to the new peace. Again, thank you on behalf of us all for following through and resolving this long-standing issue.”

Resident, Enfield

“I wish to pass on my thanks to all involved for the excellent work your team have done, watching them has been a pleasure, the professionalism, teamwork and speed has been phenomenal, and have loved seeing all the fantastic plant equipment you have, including the ‘dragon’ as I call it (the tarmac laying machine’.)”

Resident, Havering

“I should like to congratulate you on the choice of Marlborough for the above work. It has been conducted proficiently and effectively, with ample consideration of the needs of the residents. The remedial work was well overdue, and the quality of Marlborough’s workmanship should ensure its longevity. I trust that I shall now be able to walk up my road, enjoying the view, instead of having to constantly look at the uneven paving stones. A big thank-you to all the councillors, officers and employees who have made this happen!”

Resident, Southend-on-Sea

“Last week and again this morning we had Marlborough employees working on the footpath (outside our house). We feel the need to write and praise their work. From the first initial knock on the door, they were very polite and considerate. The work was completed very quickly and to a very high standard. My wife and I are very fussy with our frontage and have historically needed to clean up outside after similar work over the years but this team left it absolutely spotless. They returned again this morning to dig a tree pit and the hole in the macadam is very neat and square. My wife and I would like to extend our thanks again to the guys responsible for taking pride in their work and being such a great bunch of guys. Thank you for such a great team.”

Resident, Southend-on-Sea

“I just wanted to let you know your team resurfacing our road, Parkgate Crescent, Barnet, have been so helpful and understanding with the Traffic Management in our street – they have all been most polite – so please thank the team leader”

Resident, Enfield

“I just wanted to say what a great and thorough job your men have done with the new footpath in Knox Road, Clacton. Also the whole crew were friendly, helpful, and polite in difficult circumstances, working in stressful conditions.”

Resident, Clacton

“On Friday last week our road was re-surfaced and I wanted to pass on my comments and appreciation for the help and assistance I received from the workmen on the day. I am disabled and I had 2 appointments on the day of the road re-surfacing work, so needed access for the people who were going to pick me up and bring me home again. When my first lift arrived the workmen made way for my driver to get to my house and then helped me both to and from the car and back into my house. One of the workmen – Rob – was extraordinarily kind and helpful. Rob even pushed my wheelchair to the car and helped to put it into the boot. Despite the rubble and the mess that this work involves, Rob made sure that I was safe for each of the times I had to leave the house, and ensured safe passage for the cars on both occasions. I am immensely grateful to him and can only say that both he and the rest of the workmen.”

Resident, Southend-On-Sea

“People are quick to complain but slow to praise so it is nice to say a real thank you for a job well done. Marlborough’s workmen were efficient and very courteous and worked wonderfully as a co-ordinated team. It makes you appreciate what actually goes into resurfacing these roads.”

Job well done in Southend

“I write to you with reference to the recent road resurfacing works that took place in Belle Vue Road, Romford. I would like to pass on my thanks to the contractor and their staff for a job well done, in an efficient manner and with a friendly, professional attitude. Thank you.”

Resident, Havering

“I moved into my address approximately 7 years ago. When I first moved into my home I became very aware and was concerned about the many trip hazards on the footpaths caused by a combination of public tree roots and natural deterioration of the poured concrete slabs. After I witnessed two elderly folk trip and break bones over a period of time I knew I must act to prevent further problems. I therefore contacted a Local Councillor Beverley Egan. Thanks to Beverley we are currently having the footpath replaced in our road by the Contractors Marlborough. Please would you extend my thanks to the contractors who despite awful weather and difficult road conditions they are doing a splendid job. I cannot fault them personally especially the site foreman that has been helpful, polite and courteous and kept us fully informed of what is happening. In fact they were doing so well I treated them all to a bag full of doughnuts. Well done to all concerned.”

Resident, Spencer Road, Havering

“Just a quick note to thank you for your care and speed in removing the speed tables in Hornchurch Road between Elmhurst Drive and Grosvenor Drive last evening. I cannot tell you the difference it has made. I have not felt any vibration in my back room or loud bangs from lorries going over the ramps today because they are not there. It is surreal. Thank you again and I have also mentioned your service in my thanks to Havering council.”

Resident, Havering

“Your excellent team are currently renewing the pavement outside our house. My sister and I wish to express our thanks for the care they are taking to minimise disruption and to ensure the area is left as clean and litter free as possible. Your team have been extremely friendly and helpful, and we were especially grateful to them yesterday for taking the trouble to provide us with a temporary walkway and to escort my disabled sister and I to ensure that we could cross safely from our house to the roadway. From the quality of the work already completed in Park Drive, we will once again have a pavement to be proud of!”

Park Drive, Resident, Havering

“I would just like to comment on the professionalism and consideration that the contractor Marlborough have shown throughout the installation of the new driveway and myself and my neighbour are very pleased with the outcome.”

Resident, Southend-On-Sea

“I just wanted to say how impressed I have been with your guys doing the work along Main Road, Hockley. They have been tidy, respectful and have managed to plan the works around the funeral of our neighbour that took place yesterday. Not only did they do this, they managed the traffic whilst the funeral cars arrived and left the house. Finally to top it off they stopped work as the funeral cars passed removed their hats and bowed their hits. Great staff and a good advert for Marlborough Highways.”

Resident, Main Road, Hockley

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