FAQ

You have removed the parking bays from outside of my house. Will they be put back?

Yes, in most cases the lines will be laid back as they were before the work started. If for any
reason they have been laid differently, it is because the council have instructed us to do so. Please
liaise with your local council directly.

Will I be able to get my car on my drive once the work starts on the footpath?

This depends entirely on the site restrictions but most of the time, the site movements will
be restricted to private vehicles to protect our site staff and other members of the public.

The paving slabs have been removed in my street, will you be putting these back?

The site specifications are designed by the local council. Marlborough Highways are issued
job orders and can only lay what has been requested. Please liaise with your local council directly.

Where can I park my car during the works?

Unfortunately, we cannot offer specific advice where you park your vehicle.

I’m based in Southend-on-Sea. Please can I have a quote for a vehicle crossover (dropped kerb)?

We are unable to provide you with a quotation for a vehicle crossover until you have approval from Southend-on-Sea Borough Council. Please see Southend Council’s guide on applying for a vehicle crossover. Please note, when you apply for a vehicle crossover, there is a non-refundable application fee. Full guidance is available here -> vehicle crossover guidance PDF.

What time will you start work over the weekend?

The normal day shift is from 07:30 until 17:00. Sometimes due to safety reasons or high
traffic volumes, highway work will need to be carried out at night.

There are barrier, cones or site materials left on the path and your staff have left site. When are you going to clear them up?

If we’ve left something behind, please report it here.

“One of the things I value most is their very collaborative and transparent team culture. It makes a big difference to have a contractor that wants to work closely with us and is supportive and responsive. With Marlborough, I get a team who are attentive, work collaboratively and honestly with me and don’t lose focus on delivering first class communications and compliance.”

Carly Norris, Project Manager Operations, Hackney Council

“From the design stage, Marlborough has been fundamental in delivering the Broad Lane Square improvements scheme. During the works, not only did the team manage to keep to the programme, but they went the extra mile to ensure attention to detail and came up with innovative solutions to address issues encountered on site. My thanks on behalf of Haringey goes out to Marlborough for their dedication to deliver.”

Dana Rasheed, Project Manager, Haringey Council

“Working alongside our Term Service Contractor Marlborough Highways, we successfully completed renovations to the Crowstone Footbridge. The designs were provided by Marlborough, and the work was unique. The scheme was completed to budget and ahead of its programme duration.”

Neil Handley, Senior Engineer, Southend-on-Sea City Council

“I would like to thank you and your team for your efforts, the Marlborough crews were professional, courteous, and hard working all day and ensured the event went without a hitch. You and the team were a credit to the company, demonstrating commitment and support to the London Borough of Barking and Dagenham.”

Nick Davies, Specialist Services Manager, Barking and Dagenham Council

“I just wanted to say what a pleasure it has been to work with Marlborough Highways over the last six months. The quality of work is superb, and there has been some excellent collaboration between Milestone and Marlborough to complete, what at times, has been quite a challenging scheme. I hope to work with Marlborough on another project in the near future.”

Colin Hill, Schemes Manager, Milestone Infrastructure

“Marlborough worked with us in constructing a 1.3km cycle track. There were a number of technical difficulties to overcome, and their gifted foreman worked to propose some innovative solutions to the challenges we faced. The result is a facility that the locals are proud of, providing walkers and cyclists with alternative access to the hospital and nearby school. The scheme was a lot of hard work, but well worth it.”

Rob Venables, NEC Project Manager, Essex County Council

“Marlborough attracts people who take care and have pride in their work. Several gangs of Operatives worked tirelessly for six months to reconstruct drainage networks, lay more than 3km of high quality bespoke granite kerbs and granite channels blocks to ensure positive drainage. The technical compliance, attention to detail and level of quality finish along the entire carriageway was exceptional”.

Mark Chiverrell, Technical Director, Project Centre

“We saw huge benefits in appointing Marlborough as our full service contractor and we’re impressed – they’ve delivered consistent high quality service and superior quality control across every project. Marlborough, provide us with a ‘one-stop’ shop solution – we get the same quality of service and better control across all aspects of the project.”

Darren Bryant, Principal Engineer, Enfield Council

FAQ